1. Provider information

The provider and operator of the SLOCKS.NET online store is:

Jožica Ujčič s.p.
Zarečje 30, 6250 Ilirska Bistrica, Slovenia
Registration number: **7419481000**
Tax ID: **SI92011136**
Phone: 030 560 666
Email (official contact): **slocks.nogavice@gmail.com**

for the sale of goods through the online store located on the **SLOCKS.NET** website.

2. Validity and application of terms

These general terms and conditions govern the sale of goods through the SLOCKS.NET online store and are binding on the buyer at the time of placing an order.

The terms are prepared in accordance with applicable legislation, particularly:

- The Consumer Protection Act (ZVPot-1)
- The Obligations Code (OZ)
- The EU General Data Protection Regulation (GDPR)
- The Personal Data Protection Act (ZVOP-2)
- The Electronic Communications Act (ZEKom-2) and regulations concerning marketing communications

3. Buyers and users

The online store is intended for **consumers** (B2C).
Purchases for legal entities (B2B) are not possible through the online store; legal entities should contact the provider at slocks.nogavice@gmail.com.

4. Prices and VAT

Prices are expressed in EUR and are valid at the time of placing the order.
The provider is a **VAT payer**.
Delivery costs are not included in the product price, unless explicitly stated otherwise.

Discounts and promotional codes cannot be combined, unless explicitly stated otherwise.

5. Payment methods

Available payment method:

The SLOCKS.NET online store enables **exclusively electronic payments via the Shopify Payments system**.

The buyer can pay with the following payment methods (depending on the country and provider settings):

- credit and debit cards (e.g., Visa, Mastercard, Maestro),
- other payment methods currently supported by Shopify Payments.

Payment is made **at the time of placing the order**.
The purchase agreement is concluded upon successful payment.

The provider **does not store credit card data**. Payment processing is handled via the secure Shopify Payments system in accordance with applicable security standards (PCI DSS).

The provider sends the invoice to the buyer electronically.

6. Ordering process and contract conclusion

The buyer places an order in the online store.
The contract is concluded when the buyer receives an electronic confirmation of order acceptance.

The provider reserves the right to refuse an order in case of obvious errors (e.g., obvious pricing error) in accordance with the Obligations Code.

7. Order cancellation

The buyer can cancel the order **before dispatch** via email at slocks.nogavice@gmail.com.
If the order has already been dispatched, the buyer can exercise the right of withdrawal (see Article 10).

 8. Delivery

Delivery is generally performed by GLS (or another comparable carrier).

**Preparation time**: 1–4 business days (unless stated otherwise).
**Delivery time**: generally 2–7 business days from dispatch (depending on the country).

Delivery costs:

- Slovenia: €5.00
- GLS parcel locker (SLO): €4.50
- Over €48: free delivery (SLO)

9. Uncollected shipment / incorrect address

If the buyer enters an incorrect address or does not collect the shipment and the package is returned to the provider, the buyer may request redelivery upon payment of additional costs.

If the buyer, in such a case, **withdraws from the contract**, they are entitled to a refund of the purchase price, reduced by the actual costs of delivery and return of the shipment (if any incurred). (See Article 10.)

10. Right of withdrawal from the contract (14 days)

The consumer has the right to withdraw from a distance contract within **14 days** without stating a reason for their decision (ZVPot-1).

The withdrawal period begins on the day the consumer (or a third party, not the carrier, designated by the consumer) acquires physical possession of the goods or of the last item of goods, if the order consists of multiple items.

**How to withdraw.** The consumer can exercise the right of withdrawal in one of the following ways:

- via the **electronic withdrawal function (button "Withdraw from contract")** on the page https://slocks.net/pages/odstop-od-pogodbe, where they fill out and submit the withdrawal statement. Upon submission, the provider immediately confirms receipt of the notification on a durable medium (by email);
- by filling out the **withdrawal form** available on the same page;
- with an unequivocal statement via **email** to slocks.nogavice@gmail.com (recommended with the subject line "WITHDRAWAL FROM CONTRACT" and order number).

For timely withdrawal, it is sufficient that the notification is sent before the expiry of the 14-day period.

The buyer must return the goods immediately or at the latest within **14 days** after notifying of withdrawal. **The direct costs of returning the goods are borne by the consumer.**

Refund:** The provider returns all received payments no later than **14 days** from receiving the notification of withdrawal, using the same payment method used by the consumer, unless the consumer explicitly requests otherwise. The provider may withhold the refund until receipt of the returned goods or until proof of shipment of the return is provided, whichever occurs first.

11. Exception to the right of withdrawal – hygiene products (socks)

Socks are sold as a **sealed hygiene product**.
In accordance with ZVPot-1 (point 7 of Article 135), the consumer **does not have the right of withdrawal** if they **opened the seal / protective packaging** after delivery, when the goods are not suitable for return for health protection or hygiene reasons.

Withdrawal is possible **only** if the product is:

- unused,
- unworn,
- unwashed,
- and the **hygiene seal / packaging is undamaged**.

The consumer is clearly informed about this exception **before placing the order** (on the product page and during the purchase process).

12. Liability for diminished value of goods

The consumer is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods (Article 142 of ZVPot-1).

The consumer is not liable for diminished value of the goods if the provider did not inform them of their right of withdrawal before concluding the contract.

13. Complaints – non-conformity of goods (ZVPot-1)

If the goods are **non-conforming** upon delivery or within the statutory period, the consumer has rights under ZVPot-1 (repair, replacement, price reduction, or refund – depending on the case).

The provider is liable for non-conformity of goods that existed at the time of delivery and becomes apparent within **two years** from the delivery of the goods.

The buyer files a complaint at slocks.nogavice@gmail.com, stating:

- order number,
- description of the problem,
- photos (if possible).

The provider will respond to the complaint within a reasonable time and in accordance with legal obligations.

14. Damaged shipment / incorrect product

If the buyer receives an incorrect or damaged product, the provider will either:

- replace the product or
- refund the purchase price,

depending on the case and availability.

15. Personal data protection

The processing of personal data is described in the **Privacy Policy** (see below).
The provider uses appropriate technical and organizational measures for data security.

16. Complaints and out-of-court dispute resolution

Complaints are resolved amicably first via email slocks.nogavice@gmail.com; the provider will respond within a reasonable time.

The provider does not recognize any out-of-court consumer dispute resolution body (IRPS) as competent, unless otherwise stipulated by law.

The European Online Dispute Resolution (ODR) platform was abolished on July 20, 2025, and is no longer in use. A list of out-of-court consumer dispute resolution bodies in the EU is available on the European Commission's website: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

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2. PRIVACY POLICY

Controller

Controller of personal data:
**Jožica Ujčič s.p.** (data as above)
Contact: slocks.nogavice@gmail.com

What data we process

- delivery and invoicing data: name, surname, address, email, phone
- order and payment data (without storing full card details if you use cards via providers)
- communication with support
- technical data (IP, cookies) – only in accordance with the cookie policy

Purposes and legal bases

Processing takes place for the following reasons:

- contract performance (order, delivery, invoice)
- fulfillment of legal obligations (accounting, taxes)
- legitimate interest (basic security, fraud prevention)
- consent (newsletter, marketing cookies), where required

Processors

Data may be transferred to contractual processors who urgently need it for service performance, e.g.:

- online store platform (e.g., Shopify)
- delivery service (GLS)
- email / newsletter providers
- accounting

Data retention

- invoice and transaction data: in accordance with tax/accounting deadlines
- support data: until the request is closed + a reasonable time for proof
- marketing consents: until revocation

Individual rights

The user has the right to:

- access, rectification, erasure, restriction of processing
- objection (in case of legitimate interest)
- data portability
- withdraw consent (newsletter/marketing) at any time

Complaint: Information Commissioner of the Republic of Slovenia (IP).

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3. COOKIE POLICY

Essential cookies

Essential cookies are necessary for the operation of the online store (shopping cart, login, security). These can be installed without specific consent.

Analytical and advertising cookies

Analytical (e.g., Google Analytics) and advertising (e.g., Meta Pixel) cookies are installed **only with the user's consent** (opt-in).

The website must have a **cookie banner** that allows:

- Accept all
- Reject non-essential
- Settings (categories)

This cookie notice was last updated on June 17, 2026.